Service Dispute Resolution Policy
Effective Date: March 22, 2026
This Service Dispute Resolution Policy outlines how disputes between clients and service providers are handled on Maltibase to ensure fairness, transparency, and efficient resolution.
1. Role of Maltibase
Important: Maltibase acts as an intermediary platform and does not provide or guarantee services. Maltibase facilitates dispute resolution but is not a party to the service agreement.
2. When a Dispute May Be Raised
A dispute may be raised if:
- The service was not delivered
- The service is significantly different from the description
- Deadlines were not met without valid reason
- The quality of work is materially deficient
3. Dispute Process
- Step 1: Client contacts the service provider to resolve the issue
- Step 2: If unresolved, a formal dispute is submitted through Maltibase
- Step 3: Both parties submit evidence and communication records
- Step 4: Maltibase reviews the case and makes a determination
Timely communication and cooperation from both parties are essential for resolution.
4. Evidence Requirements
- Service descriptions and agreements
- Messages between client and provider
- Delivered work or proof of non-delivery
- Any supporting documentation
5. Resolution Outcomes
- Full refund
- Partial refund
- Service completion or revision
- Case dismissal if no violation is found
6. Refund Handling
- Refunds may be issued to the original payment method or Maltibase wallet
- Processing time may vary depending on payment providers
7. Abuse Prevention
Strict Rule: Abuse of the dispute system is prohibited.
- False claims or fraudulent disputes
- Misrepresentation of facts
- Repeated misuse of dispute processes
Violations may result in account restrictions or termination.
8. Final Decision
Maltibase reserves the right to make final decisions on disputes at its sole discretion based on available evidence and platform policies.
9. Monitoring & Enforcement
- Maltibase may monitor dispute patterns and user behavior
- Repeated disputes or violations may result in penalties
- Accounts may be suspended or terminated for abuse
10. Contact & Support
For dispute-related assistance:
Support Center: https://support.maltibase.com/
11. Updates
Maltibase may update this Policy at any time. Continued use constitutes acceptance of updates.