Cancellation Policy (Services)
Effective Date: March 22, 2026
This Cancellation Policy outlines the rules and conditions for cancelling service orders on Maltibase. It ensures fairness and clarity for both clients and service providers.
1. Role of Maltibase
Important: Maltibase acts as a platform connecting clients and service providers. Maltibase does not provide or manage services and is not responsible for cancellations made by either party.
2. Cancellation by Client
- Clients may request cancellation before service delivery begins
- If work has already started, cancellation may result in partial charges
- Late cancellations may not be eligible for full refunds
3. Cancellation by Service Provider
- Service providers may cancel due to valid reasons (e.g., inability to deliver)
- Providers must notify clients promptly
- Frequent cancellations may result in account penalties
4. Cancellation After Work Has Started
Once a service has begun, cancellation may be subject to partial payment based on work completed.
- Refunds may be reduced proportionally
- Evidence of completed work may be required
5. Non-Cancellable Services
- Completed services
- Custom or time-sensitive services
- Services explicitly marked as non-cancellable
6. Refund Handling
- Refunds may be issued to the original payment method or Maltibase wallet
- Processing time depends on payment providers
7. Disputes Related to Cancellation
- Clients and providers should attempt to resolve issues directly
- Maltibase may intervene if necessary
- Final decisions may be made at Maltibase’s discretion
8. Abuse Prevention
Strict Rule: Abuse of the cancellation system is prohibited.
- Repeated cancellations without valid reason
- Intentional disruption of service agreements
- Fraudulent cancellation requests
9. Monitoring & Enforcement
- Maltibase may monitor cancellation patterns
- Accounts may be restricted for excessive cancellations
- Violations may result in suspension or termination
10. Contact & Support
For cancellation-related assistance:
Support Center: https://support.maltibase.com/
11. Updates to Policy
Maltibase may update this Policy at any time. Continued use constitutes acceptance of updates.