Privacy & Data Protection Policy

Effective Date: March 22, 2026

1. Scope

This Policy applies to all users including buyers, sellers, service providers, and visitors using Maltibase services globally.

2. Information We Collect

a. Personal Information

• Name, email address, phone number
• Login credentials and account details
• Identity verification data (e.g., government-issued ID)
• Business or vendor information (if applicable)

b. Financial & Transaction Data

• Payment details and transaction history
• Wallet balances and withdrawals
• Payout and banking-related data

c. Technical Data

• IP address, browser type, device information
• Usage logs and platform interactions
• Cookies and tracking technologies

d. Communication Data

• Messages between users
• Customer support interactions
• Email communications and preferences

3. How We Use Your Data

• Operate and improve Maltibase services
• Process payments, transactions, and withdrawals
• Create and manage financial accounts (including Stripe Connect accounts)
• Verify identity and prevent fraud
• Provide customer support
• Send service-related and marketing communications (with consent)
• Comply with legal and regulatory obligations

4. Third-Party Data Sharing

We may share your data with trusted third parties to provide our services, including:

• Stripe: For payment processing and creation of connected accounts for sellers and service providers
• Wise: For cross-border payments and financial services
• Paystack: For local payment processing
• Apple: For app-related services, authentication, or payments
• Google: For analytics, authentication, and platform services
• Didit: For identity verification and compliance (KYC/AML)

These providers process your data in accordance with their own privacy policies and regulatory obligations.

5. Stripe Connected Account Creation

By using Maltibase as a seller or service provider, you agree that certain personal and business data may be shared with Stripe to create and manage a Stripe Connect account on your behalf. This is required for payment processing, payouts, and regulatory compliance.

6. Email Data & Communication

• We collect your email address for account creation, notifications, and support
• We may send transactional emails (required for service use)
• Marketing emails will only be sent where permitted or with your consent
• You can unsubscribe from marketing communications at any time

7. Legal Basis for Processing

• Contractual necessity
• User consent
• Legal obligations
• Legitimate business interests

8. International Data Transfers

Your data may be processed in multiple countries. We ensure appropriate safeguards are in place in compliance with global data protection laws.

9. Data Retention

We retain personal data only as long as necessary for operational, legal, and compliance purposes.

10. Your Rights

• Access your data
• Request correction or deletion
• Object to processing
• Request data portability
• Withdraw consent

11. Data Security

We implement strong security measures including encryption, access control, monitoring systems, and fraud detection mechanisms.

12. Cookies

Please refer to our Cookie Policy for details on how we use cookies and tracking technologies.

13. Children’s Privacy

Maltibase is not intended for individuals under 18 years of age.

14. Updates

We may update this Policy periodically. Continued use of the platform constitutes acceptance of any updates.

15. Contact & Support

For any privacy-related inquiries or requests, please contact us via:

Support Center: https://support.maltibase.com/