Return & Refund Policy (Products)
Effective Date: March 22, 2026
This Return & Refund Policy governs how product returns and refunds are handled on Maltibase. It ensures fairness, transparency, and protection for both buyers and sellers.
1. Role of Maltibase
Important: Maltibase is a platform connecting buyers and sellers. Maltibase does not own, sell, or directly handle products.
All returns and refunds are primarily handled by the seller, subject to Maltibase policies.
2. Eligibility for Returns
Buyers may request a return if:
- The product is defective or damaged
- The product does not match the description
- The wrong item was delivered
Return requests must be made within the seller’s specified return window.
3. Non-Returnable Items
- Perishable goods
- Personal care or hygiene products
- Customized or made-to-order items
- Digital goods or downloadable content
4. Return Process
- Buyer must contact the seller or initiate a return request
- Seller provides return instructions
- Buyer must return the item in its original condition
- Proof of return may be required
5. Refund Conditions
- Refunds are issued after the seller confirms receipt of the returned item
- Refunds may be full or partial depending on the condition
- Shipping costs may not be refundable unless required
6. Refund Method
- Refunds may be issued to the original payment method or Maltibase wallet
- Processing times depend on payment providers
7. Disputes
- Buyers and sellers should resolve issues directly
- Maltibase may intervene if necessary
- Final decisions may be made at Maltibase’s discretion
8. Abuse & Misuse
Strict Rule: Abuse of the return or refund system is prohibited and may result in account suspension.
- False claims or fraudulent returns
- Repeated refund abuse
- Returning used or damaged items improperly
9. Seller Responsibilities
- Provide clear return policies
- Handle returns professionally
- Process refunds within a reasonable timeframe
10. Monitoring & Enforcement
Maltibase reserves the right to:
- Monitor refund patterns and abuse
- Suspend accounts for policy violations
- Override refund decisions where necessary
11. Contact & Support
For return or refund issues, contact:
Support Center: https://support.maltibase.com/
12. Updates
Maltibase may update this Policy at any time. Continued use of the platform constitutes acceptance of updates.