Shipping & Delivery Policy
Effective Date: March 22, 2026
This Shipping & Delivery Policy outlines how physical goods are shipped and delivered on Maltibase. It defines responsibilities between sellers and buyers to ensure transparency and reliability.
1. Role of Maltibase
Important: Maltibase is a platform that connects buyers and sellers. Maltibase does not handle, ship, or deliver products directly.
All shipping and delivery obligations are the responsibility of the seller.
2. Seller Responsibilities
- Provide accurate shipping information and delivery timelines
- Use reliable shipping carriers
- Package products securely to prevent damage
- Ensure compliance with shipping regulations and laws
- Provide tracking information where available
3. Shipping Methods
Sellers may offer different shipping methods, including:
- Local delivery
- Standard shipping
- Express or expedited shipping
- International shipping
Available options must be clearly stated in the product listing.
4. Delivery Timeframes
- Estimated delivery times must be clearly communicated
- Delivery timelines may vary based on location and carrier
- Delays must be communicated promptly to buyers
Delivery times are estimates and not guaranteed unless explicitly stated by the seller.
5. International Shipping
- Sellers are responsible for complying with customs laws
- Buyers may be required to pay import duties, taxes, or fees
- Delays due to customs clearance are beyond Maltibase’s control
6. Lost, Damaged, or Delayed Shipments
- Sellers are responsible for resolving shipping issues
- Buyers should contact the seller first in case of issues
- Maltibase may assist in dispute resolution where necessary
7. Failed Deliveries
- Buyers must provide accurate shipping addresses
- Failed deliveries due to incorrect information are the buyer’s responsibility
- Additional shipping charges may apply for re-delivery
8. Proof of Delivery
- Sellers may be required to provide proof of delivery
- Tracking confirmation may be used as delivery evidence
9. Disputes
- Buyers and sellers should attempt to resolve shipping issues directly
- Maltibase may intervene and make final decisions where necessary
10. Monitoring & Enforcement
Maltibase reserves the right to:
- Monitor seller shipping performance
- Take action against unreliable sellers
- Suspend or terminate accounts for repeated violations
11. Contact & Support
For shipping-related inquiries or issues, please contact:
Support Center: https://support.maltibase.com/
12. Updates to Policy
Maltibase may update this Policy at any time. Continued use of the platform constitutes acceptance of updates.